Hello! Thank you for reaching out to us. We’re here to help resolve your concern about your Installment Package. We noticed that your portal is showing the message, "Please contact merchant to activate the package," even though you mentioned the payment was made on time. Let’s work together to sort this out.
Here’s what we’ll do to investigate the issue:
- Could you please confirm if your payment was made on time? If you have proof of payment (like a screenshot or receipt), kindly share it with us so we can verify.
- I’ll also coordinate with our sales team to double-check their records and confirm if your payment has already been processed.
- Lastly, we’ll make sure that the payment record matches the activation date for your account.
We'll keep you updated every step of the way and ensure we resolve this as quickly as possible.
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