Name of customer:
Registered phone number:
Registered email:
What package do they avail:
1. Is this a new customer (YES/NO)
2. Is this a new SETUP? (YES/NO)
3. Is this a repeat customer issue( YES/NO) IF NO What is the customer reporting about?
IF YES please continue to follow the guided process in resolving the issue.
4. Is this a hardware or software issue?
5. Is this a network issue?
6. Is this an unknown issue? or Any error message that the customer encounters?
7. What is the customer's current congratulations/network setup
8. Is the customer using Android or IOS?
9. Is the customer using an extender?
10. What have you done so far to resolve the issue?
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